Thirsty Work Case Study: Lincoln College
Lincoln College Overcomes Water Dispenser Challenges with Thirsty Work's Comprehensive Solution
Education Sector Case Study
Lincoln College, with approximately 100+ mains-fed water and bottled dispensers across multiple campuses, faced significant challenges with their previous national supplier. These included:
- Inefficient asset management
- Inconsistent servicing schedules
- Delays with reactive repairs
- Account management difficulties
- Inaccurate and problematic invoicing
Thirsty Work was engaged to transform Lincoln College's drinking water provision, delivering a reliable, efficient, and cost-effective solution.
The Thirsty Work Solution:
Thirsty Work provided a complete end-to-end solution, encompassing:
- Seamless Transition: Proactive account management from the initial contract negotiation stage ensured a smooth transition
- Rapid Mobilisation: Brand new, high-quality equipment was mobilised across all campuses within a one week timeframe, minimising disruption
- Enhanced Asset Management: Thirsty Work implemented a new, robust system architecture to manage asset locations, servicing schedules, and maintenance requirements with precision
- Bespoke Invoicing: Tailored invoicing processes were established, with clear referencing of agreed pricing and purchase order numbers, eliminating previous discrepancies
- Proactive Service Delivery: Thirsty Work delivered timely and efficient handling of all proactive and reactive servicing and repairs, ensuring consistent water availability
- Data Accuracy: The Thirsty Work team collaborated closely with Lincoln College's Estates and Facilities team to meticulously document all asset data, ensuring ongoing accuracy and transparency
Results:
Lincoln College now benefits from:
- Significantly improved service levels
- Accurate and transparent invoicing
- Reliable asset management
- Proactive and responsive support
You too can benefit. If you’re thinking about replacing your drinking water solutions, now’s the time to do it.
Review:
"We were experiencing a range of issues with our previous supplier, but Thirsty Work provided a comprehensive solution that has transformed our water dispenser provision. Their proactive approach, efficient mobilisation, and ongoing support have been exceptional. We now have complete confidence in our drinking water service."
G.L. Lincoln College
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