Thirsty Work Case Study: Lincoln College

Name: Thirsty Work
Address: 25-26 Apple Lane, Exeter, Devon, EX2 5GL, GB
Telephone: 01392 877 172

Lincoln College needed a better way to manage more than 100 water dispensers across multiple campuses. Thirsty Work coordinated a rapid equipment changeover and introduced clearer asset records, servicing, repairs and invoicing.

Thirsty Work Case Study: Lincoln College

mains-fed and bottled water dispensers: 100+
college campuses: Multiple
to mobilise new equipment: 1 week
coordinated approach to equipment and support: 1

mains-fed and bottled water dispensers: 100+
college campuses: Multiple
to mobilise new equipment: 1 week
coordinated approach to equipment and support: 1

Lincoln College

Drinking water provision on a large scale

With more than 100 dispensers across its campuses, Lincoln College needed reliable drinking water for the people using its buildings. Keeping that equipment working also required accurate records, regular servicing and a clear process for repairs.

The Challenge

Bringing consistency to a complex service

Lincoln College needed a more reliable water dispenser service, with accurate equipment records, consistent servicing, faster repairs and clearer account management across all its campuses.

Improve the accuracy of equipment records
Establish consistent servicing schedules
Respond more quickly to repair requests
Make account management easier
Resolve invoicing discrepancies

We were experiencing a range of issues with our previous supplier, but Thirsty Work provided a comprehensive solution that has transformed our water dispenser provision. Their proactive approach, efficient mobilisation, and ongoing support have been exceptional. We now have complete confidence in our drinking water service.

G.L. Lincoln College

The Thirsty Work Solution

Equipment, records and support working together

Thirsty Work worked with Lincoln College from contract planning through to installation and ongoing service. New equipment was mobilised across the campuses within one week, supported by improved asset records and processes built around the college’s requirements.

01
Managed transition

Proactive account management helped coordinate the move from the previous supplier.
02
Rapid mobilisation

New equipment was mobilised across the campuses within one week to minimise disruption.
03
Accurate asset records

Thirsty Work worked with the Estates and Facilities team to document equipment and its location.
04
Planned servicing and repairs

Asset records now support clearer servicing schedules, maintenance requirements and responses to faults.
05
Tailored invoicing

Invoices reference agreed pricing and purchase order numbers, making charges easier to check.
06
Ongoing account support

The college has a team to manage service requests and the continuing performance of its equipment.

The benefits

What Lincoln College gained

Lincoln College now has a more reliable and manageable drinking water service across its campuses.

Significantly improved service levels
More accurate equipment records
Consistent servicing and responsive repairs
Clearer, more transparent invoicing
Less work for the college in tracking assets and resolving issues

You too can benefit.

Managing drinking water across several buildings or campuses? Thirsty Work can help you bring equipment, servicing, asset records and account support together in one dependable service.

Call us on 01392 877 172