Bottled Water Cooler Equipment Support Guide

The following advice has been produced to help you to identify any faults with your bottled water cooler that can be quickly and easily fixed without the need for an engineer call-out. 

In this guide you’ll learn what to do if your bottled water cooler: 

Is Leaking, 
Isn’t Chilling, 
Isn’t Dispensing, 
Isn’t Heating, 
Drip Tray Needs Cleaning, Water Tastes Funny
and useful information about storing Your Bottled Water.

These points only cover some of the basic checks that can easily be performed. If these don't resolve your issue quickly then please call us to arrange an engineer call-out on 01392 877172.

If you have a mains fed water cooler find the guide here.

The following manual handling guidelines for replacing water dispenser bottles is for guidance only and should be used when carrying out a specific manual handling risk assessment. 

In this guide you’ll learn best practices when replacing the water bottles on your bottled water cooler. 

• Place the new full bottle by the side of the dispenser 
• Remove the protective cap sticker with washed hands 
• Lift the bottle over the probe in the dispenser top following the WHA Manual Handling recommendations 
• Store empty bottles in a clean place away from strong light, to await collection (not outside).