How we use your information
This privacy notice tells you what to expect when Thirsty Work collects personal information. We operate in the B2B sector holding limited EU citizen data and hold personnel information. Data for marketing purposes is screened for TPS and GDPR and provided by approved data selling companies. Thirstywork only purchases data for businesses, (not B2C) for the purpose of marketing.
Visitors to our websites
When someone visits www.thirstywork.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website
We use both session cookies and persistent cookies on this website.
We will set the following cookies:
- ddfmcode - this is set on the contact page for the verification code on the form - this is essential for the website, to allow authentic e-mails to get through to us and prevents automatic robots sending us spam (as they can't identify the code).
- VERIFY_CODE - this is set on every page and used wherever there is a contact form (such as the one in the footer) for the verification code - this is essential for the website, to allow authentic e-mails to get through to us and prevents automatic robots sending us spam (as they can't identify the code).
Cookie 2 is a session cookie, whereas cookie 1 is a persistent cookie.
In addition, the blog uses Wordpress which sets its own cookies for the login and commenting functionality. You can read more about the Wordpress cookies here: http://codex.wordpress.org/WordPress_Cookies
These are also essential for the blog commenting and login system to work.
Finally, we also integrate the following third party sites, which use their own cookies. We have included links where possible to pages that explain what these cookies are used for:
- Google Analytics http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
- Google Maps http://www.google.co.uk/intl/en/policies/privacy/
- YouTube http://www.google.co.uk/intl/en/policies/privacy/
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognise your computer when you visit our website;
- to track you as you navigate our website, and to enable the use of features, e.g. shopping cart, on our website;
- to improve the website's usability;
- to analyse the use of our website;
- in the administration of this website;
- to personalise our website for you, including targeting advertisements which may be of particular interest to you
Third party cookies
When you use our website, you may also be sent third party cookies.
Our service providers may send you cookies. They may use the information they obtain from your use of their cookies:
- to track your browser across multiple websites;
- to build a profile of your web surfing;
- to target advertisements which may be of particular interest to you.
Most browsers allow you to refuse to accept cookies. For example:
- in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector;
- in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer:
- in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
- in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
Obviously, doing this may have a negative impact on the usability of many websites.
If you have any queries about our cookies or this cookies policy, please contact Thirstywork by email at firstname.lastname@example.org or telephone 01392 877172.
Our website search and decision notice search is powered by Optix.
Security and performance
Thirstywork a third party service to help maintain the security and performance of the Thirstywork website. To deliver this service it processes the IP addresses of visitors to the Thirstywork website.
People who contact us via social media
We use a third party provider, Facebook and Twitter to interact on social media.
People who speak to our Customer Services
When you call Thirtywork’s Customer Services we collect Call times, numbers and durations as part of our data capture. We use this information to help improve its efficiency and effectiveness. Should orders be placed data may be captured in order to deliver and is stored on site and at a private secure data centre. Calls may be recorded and are stored for up to 45 days for training purposes.
People who email us
We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who use our LiveChat service
We use a third party provider, Lucky Orange, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.
How to find out what data we hold about you
Data is held in Thirstywork’s secure data centre and offsite in a secure data centre. Online security is arranged by a third party and your data is protected. It is important to be aware that there is no security method that is 100% safe. Personnel information is normally held for six months after the end of the contract. Contact Thirstywork on email@example.com for further information. Any changes to the policy will be published on www.thirstywork.com
Thirstywork Ltd is a registered company in England and Wales.