Elkay EZH2O Troubleshooting Guide

Bottle filling stations are a perfect way to encourage better hydration while cutting down on plastic waste, and the Elkay EZH2O bottle filling station is one of the most popular choice for gyms, schools, offices, and many public spaces.

They don’t require much maintenance, but sometimes they may need some TLC to ensure smooth operation. If your Elkay bottle filling station is having issues, then this troubleshooting guide can help triage some of the common problems, and give you some suggestions on how to fix it yourself before requiring a professional call out.

Common Problems and Solutions

Elkay EZH2O bottle filling station won’t dispense water

Power - Is the unit plugged in and turned on at the power supply?

Filter light - If the light is red then the filter needs to be replaced.

Water supply - Check that the shut off valve is open and the water supply is free of kinks or blockages.

If all these things are in order then there could be an issue with the sensor or solenoid, which will require a qualified technician to visit your site. Click here to get in touch.

The water is dispensing slowly

A poor flow rate from the Elkay EZH2O bottle filling station is usually caused by an old filter that needs replacing. Filters become blocked over time from debris, causing the flow rate to naturally drop over time. Replacing the filter should fix the issue.

If you have already replaced the filter, and the flow rate is still not great, then you should check the water pressure and inlet strainer.

Sensor not working

If your Elkay EZH2O bottle filling station doesn’t dispense water when placing a bottle underneath, then there is likely a problem with the sensor. Dirty sensors can be cleaned using a soft, damp cloth, ensuring there is no use of harsh chemicals or abrasive cleaners. If there is any interference on the sensor, then the infrared won’t detect the bottle being placed under the unit.

After giving the sensor a quick wipe it should be back to normal operation.

Resetting the filter light

Resetting the filter light is simple and easy:

1. Hold the filter reset button for 3 seconds until the light turns green.
2. Allow the water to run for a minute to clear any air bubbles in the system.
3. If it still doesn’t change to green then double check the filter is fitted correctly and is the correct model for your bottle filling station.

Leaks or drips

Leaks are usually caused by damaged or worn washers in the pipe connections. Carefully check where the leak is coming from, and try to tighten the connection. If this doesn’t work then the washer will likely need replacing.

Cleaning an Elkay EZH2O Bottle Filling Station

Keeping your bottle filling station clean is important for both its appearance and operation.

Use an ordinary, mild detergent and soft cloth. Wipe the surface and towel dry. Steel soap pads should never be used because particles can adhere to a stainless steel surface and will eventually rust. Light scratches are normal for stainless steel.

How Long do Elkay Filters Last?

Elkay filters are designed to last for around 11,350 litres, which is the same as 19,200 standard 600ml bottles of water. We'd recommend that they’re changed once or twice a year, however this does depend on water quality and usage.

Conclusion

Hopefully this troubleshooting guide has helped you diagnose any faults or issues with your Elkay EZH2O bottle filling station. If you're still experiencing blockages, poor flow rate, sensor issues or general malfunctions, please get in touch to book a visit from a qualified technician.